National Blood Service:

The NBS commissioned a strategic review in order to ensure that they were meeting their obligations under disability discrimination legislation. John and Phil were assisted by Mary-Anne Rankin, Disability Consultant.

The methodology used by John and Phil consisted of:

• A series of briefing meetings,
• Semi-structured meetings with nominated NHS managers and other professional staff

• Consideration of policies, for example those relating to absence management and recruitment

• Various site visits

Their report made recommendations across a wide range of subjects including:

• Staff retention and recruitment

• NBS office buildings and accessibility

• Access for donors and donor selection